Responsible Gambling at Freshbet

Responsible Gambling at Freshbet

Pokies and casino games are entertainment, not a way to make money. Freshbet gives you practical tools to keep play within limits you set yourself, so the fun stays on your terms. This page explains what each tool does and how to use it.

Everything here is strictly for players aged 18 and over. If gambling stops being enjoyable, or starts affecting your life, money or relationships, support is available and it's free.

What safer-gambling tools are for

Safer-gambling tools exist to help you stay in control of your time and your money. They work quietly in the background once set, and they remove the need to rely on willpower alone in the moment.

These tools are not a punishment and not a sign something is wrong. Setting a deposit limit or a reality check is a sensible habit, the same as setting a budget before a night out.

• They help you decide in advance what you can afford to spend.
• They keep you aware of how long you've been playing.
• They give you a way to step back, temporarily or permanently, whenever you choose.
• They put the decision in your hands, before emotions or losses take over.

Setting a limit on your account

You can set deposit, loss or time limits directly from your account settings. The steps below outline the general process for putting a limit in place.

1. Log in to your Freshbet account and go to your account settings or responsible gambling section.
2. Choose the type of limit you want: deposit, loss, or time-based.
3. Select a daily, weekly or monthly period for the limit to apply to.
4. Enter the amount or time you're comfortable with in AU$ or hours.
5. Confirm the change and check your account to make sure it's been applied.
6. Contact support if you want to lower a limit, since reductions can apply sooner than increases.

Increasing a limit once it's set is designed to take longer than lowering one. This cooling-off step is intentional: it stops a limit being raised impulsively in the heat of the moment.

Safer-gambling tools available

The table below sets out the core tools, what each one actually does, and how you switch it on.

Documents you may be asked for

If you request a limit change, a self-exclusion, or need to verify your identity as part of account checks, you may be asked to confirm your details before changes are processed. This keeps the tools tied securely to your account.

Self-exclusion and how it works

Self-exclusion lets you close off access to your account for a period of time you choose. It's one of the strongest tools available if you need a proper break from play.

How to request self-exclusion

1. Go to your account settings or contact support directly to request self-exclusion.
2. Choose the length of exclusion: a fixed period or an indefinite block.
3. Confirm the request. Your account access is then suspended for the period chosen.
4. During self-exclusion, marketing emails and promotional contact should also stop.
5. Reactivation after a fixed period is not automatic in every case: check what's required before the period ends.

What self-exclusion means while it's active

Once self-exclusion is active, you won't be able to log in or deposit for the period you've chosen. Treat it as a firm boundary rather than a pause you can talk yourself out of early.

• Choose a period that gives you real breathing space, not just a few days.
• Tell someone you trust that you've self-excluded, for extra accountability.
• Use the time to contact Gambling Help Online if you think you need ongoing support.

Recognising the warning signs

Problem gambling can develop gradually, and it isn't always obvious from the inside. Knowing the signs, in yourself or someone close to you, is the first step toward doing something about it.

Signs to watch for in your own play

• Spending more time or money than you planned to, on a regular basis.
• Chasing losses by depositing again to try to win back what's gone.
• Borrowing money, selling things, or using money meant for bills to keep playing.
• Lying to family or friends about how much you're playing or losing.
• Feeling restless, anxious or irritable when you try to cut back or stop.
• Gambling to escape stress, boredom or low mood, rather than for fun.
• Neglecting work, study, relationships or sleep because of time spent playing.

Signs in someone else

Changes in mood, secrecy about finances, borrowing from multiple sources, or sudden shifts in spending habits can all point to a gambling problem in a friend or family member. Raising it gently, without judgement, is a reasonable first step.

Where to get help locally

Free, confidential support is available in Australia, independent of any casino operator. These services are staffed by trained counsellors and are available regardless of where you play.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support and emotional distress at any hour

Gambling Help Online offers phone counselling, web chat and online resources, including self-assessment tools if you're unsure whether your gambling has become a problem. You don't need to wait for a crisis to reach out.

Freshbet is for players aged 18 and over only. If gambling isn't fun anymore, please use the tools on this page and get in touch with Gambling Help Online for support that's independent and confidential.

FAQ

How do I set a deposit limit on my Freshbet account?

Go to account settings, find the responsible gambling section, select deposit limit, choose daily, weekly or monthly, then enter your amount in AU$. Confirm the change and check it's applied. You can also contact support to set it for you.

Can I lower my deposit or loss limit immediately?

Yes, lowering a limit applies sooner than raising one. Increases are deliberately slower, giving you a cooling-off period. This stops limits being raised impulsively and keeps the tool working as a genuine safeguard rather than a formality.

What happens to my account during self-exclusion?

Your account access is suspended for the period you choose, whether fixed or indefinite. You won't be able to log in or deposit. Promotional contact should also stop. Reactivation after a fixed period may require you to take an extra step.

How do reality checks work while I'm playing?

A reality check is a pop-up that appears after a set amount of time, showing how long you've been playing. It's a built-in pause that helps you notice time passing, especially during longer sessions when it's easy to lose track.

Where can I get confidential help if my gambling feels out of control?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for phone counselling, web chat and self-assessment tools. The service is free, confidential and independent of any casino operator.

Is self-exclusion permanent once I request it?

Not necessarily. You choose the length when you request it, from a fixed period to an indefinite block. A fixed period may require you to confirm you want to return once it ends, rather than reopening automatically.